Privacy and Policies
At NWC Naturals® Inc. we respect the privacy of our customers and we DO NOT SPAM or sell any customer information to anyone.
60-Day Return Policy
We at nwcnaturals.com hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at www.nwcnaturals.com are covered by our 60-day unconditional money-back guarantee. Customer service representatives are available via our toll free phone number (888) 207-3480 Monday thru Friday 10:00 AM to 5:30 PM Pacific standard time or by using our email form. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund of the product cost. Shipping is not refundable. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container and in resalable condition for refund. You are covered by this unconditional money back guarantee for a full 60 days from your date of purchase. Please email or call our Customer Service Department within 60 days of the shipment date to receive return instructions. We cannot guarantee a refund on products returned without contacting us first. Returns after the 60 day period are considered on a case by case basis. If a return is authorized after the 60 day limit, then a 30% restocking fee will be charged on unopened product that is in resalable condition.
Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods, so we can file a claim with UPS.
Please make sure to type your complete and correct delivery address. If we send your package to the address that you put on your order and it is not correct, do not worry, we will make every attempt to work with UPS or the US post office to correct that address and get your package to you with a minimum delay. There will be an $11.00 surcharge from UPS that will be charged to your credit card. Please note UPS will not deliver to a PO Box. If you only give us a PO Box we will send your order via USPS Priority Mail.
About NWC Naturals® Inc.
NWC Naturals® Inc. is a family owned and operated company whose goal is to provide customers with the high quality, all-natural supplements and health products while also educating the public on the benefits of nutrition and natural health. Through our website, we allow customers to conveniently purchases products online. Because of this convenient set up, information must be exchanged between the customer and NWC.
Types of Information that is collected by NWC Naturals® Inc.
NWC Naturals® Inc. collects information that is given to us by users such as name, email address, telephone number, billing/mailing address, and billing information. This information is collected in order to better communicate with our customers and help provide our customers with more personalized and easier shopping and enables us to process orders quickly and more efficiently.
How We Use Information
The information collected by NWC IS NOT sold, shared, rented, or exchanged with other websites or companies unless you are informed otherwise in instances where law requires us to divulge such information or for your own protection. This information is always used in order to provide the best experience and easiest transactions for customers while using our site. This information will NOT be used for SPAM nor will it be sold to other companies or parties.
By giving us your email address that in no way put you on any marketing list including our own. We use constant contact as our email marketing company and they do not allow us to put your name on our list. You are in control of that and must voluntarily place yourself on the list by using the link at that top of every page. You may unsubscribe whenever you wish, but we hope you stay on our list. We send out coupons and free offers all the time via email. But I promise you will not get bombarded, we do only 2-3 emails per month.
If customers no longer wish to receive email communications or promotions updates from us they can follow the instructions on the email at any given time to terminate and prevent further emails.